Customer Service Advisor (B2/C1 German language) - relocation to Riga, Latvia

Kurz zusammengefasst

The role is a Customer Service Advisor for a company that provides customer support. The company is based in Riga, Latvia, and the role involves relocating there. The main day-to-day responsibilities include handling customer queries through various channels such as phone, email, and chat, and ensuring these queries are resolved effectively and within the case lifecycle. This involves recording case resolutions and escalating priority issues when necessary. The role also includes participating in ongoing training and performing additional tasks to improve client service and key performance indicators (KPIs). The must-have requirements for this role include proficiency in the German language at a B2/C1 level, as well as the ability to communicate effectively with both internal and external contacts. The ideal candidate should be able to work well in both independent and team settings and be committed to meeting quality and performance standards. The role requires a dedication to customer satisfaction and adherence to project Key Result Areas (KRAs). Nice-to-have skills include the ability to handle ad hoc tasks and a willingness to participate in ongoing training to enhance client service and KPI improvements. The location in Riga, Latvia, offers a unique opportunity for those interested in relocating to a new country. What the role asks for: - German language proficiency at B2/C1 level - Ability to communicate effectively with internal and external contacts - Ability to work well in both independent and team settings - Commitment to meeting quality and performance standards - Dedication to customer satisfaction - Adherence to project Key Result Areas (KRAs)