Senior Account Representative, SMB (South)

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PayPal, a global leader in digital payments and commerce solutions, is seeking a Senior Account Representative for its Small and Medium Business (SMB) Sales team in Germany. The role focuses on the Southern region and involves managing a portfolio of roughly 80 high‑value SMB merchants. PayPal's platform enables merchants and consumers to transact securely across online and in‑person channels, supporting a wide range of funding sources and offering tools for risk management, cross‑border trade, and customer engagement. In this position you will own the end‑to‑end commercial relationship with each merchant, developing tailored account plans and strategies that drive product adoption and transaction margin growth. Daily activities include collaborating with internal partners to influence process quality, using AI‑powered analytics to spot growth, cross‑sell and risk signals, maintaining accurate pipeline and forecast reports, and guiding less‑experienced account managers. You will also bring together the right internal teams to resolve merchant challenges, often navigating ambiguous situations where no standard playbook exists. The role requires a solid foundation of experience and education. Candidates must have at least five years of relevant experience, or an equivalent mix of experience, education, and training, and hold a bachelor's degree or an equivalent combination of education and experience. Professional fluency in German is essential to build strong customer relationships and lead commercial conversations. Additionally, the minimum qualification mentions three years of relevant experience, which is covered by the broader five‑year requirement. Success in this role hinges on strong commercial judgment, a proactive growth mindset, and the ability to work across functions. Ideal candidates will have a proven track record of managing high‑value or strategic customer relationships, delivering measurable retention and growth through cross‑sell, upsell, or wallet‑share expansion. Comfort with AI and data‑driven prioritisation, problem‑solving beyond standard playbooks, and effective internal collaboration are also critical. The position is virtual, intended for candidates residing in Southern Germany, and aligns with PayPal's values of inclusion, innovation, collaboration, and wellness. What the role asks for: - 5+ years relevant experience - Bachelor's degree or equivalent education - Professional fluency in German - Minimum 3 years relevant experience (covered by above)