Customer Success Manager arctiqOS (m/w/d)

Kurz zusammengefasst

The Customer Success Manager (arctiqOS m/w/d) role at nanuq GmbH supports Cologne‑based clients by leading onboarding, encouraging use of the arctiqOS platform, and spotting upsell or renewal chances. You will work each day with product, sales and support colleagues to solve problems, deliver custom training and supply data‑driven insights that help customers meet their objectives. The position calls for at least three years in SaaS customer success or account management, strong analytical and communication abilities, and fluency in both German and English. Experience with IoT or industrial software solutions is welcomed, and the job offers the opportunity to influence product development in a fast‑moving hybrid work setting. What the role asks for: - Minimum three years SaaS customer success/account management experience - Fluency in German (professional) and English (professional) - Strong analytical skills - Strong communication skills - Familiarity with IoT or industrial software solutions (nice‑to‑have)