Associate Director, Customer Compensation & Policy

Kurz zusammengefasst

The Associate Director, Customer Compensation & Policy role at HelloFresh leads the full cycle of assessing, approving and communicating compensation claims for customers in Berlin, while continuously improving the policy framework and analytics to cut friction and cost. You will work each day with Legal, Finance, Operations and Customer Support, using data‑driven decisions and building automated workflows that scale across the German market. Day‑to‑day duties include managing end‑to‑end claim processes, refining policies, analysing performance with SQL and Excel, and guiding multi‑disciplinary teams toward consistent outcomes. The position demands at least five years of experience in compensation, claims management or policy design within a fast‑growing e‑commerce or food‑delivery setting, strong analytical capabilities and proven leadership of cross‑functional groups. What the role asks for: - Minimum 5 years compensation or claims management experience - Experience in fast‑growing e‑commerce or food‑delivery sector - Strong analytical skills with SQL - Advanced Excel proficiency - Proven leadership of multi‑disciplinary teams - Nice‑to‑have: familiarity with automated workflow tools - Nice‑to‑have: knowledge of German market regulations