Customer Architect

Kurz zusammengefasst

Elastic, the Search AI Company, specializes in real-time search and AI solutions, enabling businesses to leverage all their data effectively. The company's platform, used by over 50% of the Fortune 500, combines search precision with AI intelligence to accelerate results. The Customer Architect role involves driving the adoption and expansion of Elastic's solutions, ensuring they align with customer business objectives and deliver value. The main responsibilities include collaborating with the account team to provide technical support, defining technical success plans for customers, and ensuring a smooth customer journey from onboarding to adoption. The role also involves understanding and articulating the value proposition of Elastic solutions, eliminating technical frictions, and fostering ongoing customer relationships to drive annual recurring revenue (ARR). The position requires a high percentage of onsite work with customers, involving travel. To qualify, candidates must have a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. Fluency in German and English is required, with fluency in French being a plus. Experience in a similar role, such as Solutions Architect or Technical Consultant, is essential. A strong technical background, preferably with experience in cloud-based software solutions, is also required. Nice-to-have skills include a passion for staying updated with technology trends and a growth mindset. Experience with Elastic solutions is not mandatory, but an eagerness to adopt and apply them effectively is crucial. The role offers opportunities for growth and working with a team that values technical expertise and business acumen. What the role asks for: - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. - Fluency in German and English. - Fluency in French (nice-to-have). - Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-Sales Engineer. - Strong technical background, preferably with experience in cloud-based software solutions.